Cloud Telephony Solutions For Your Business
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Get IVR Number
Automate your call centre and handle innumerable calls seamlessly with cloud-hosted IVR system.
Our automated system responds to voice and keyboard inputs, routing calls to the appropriate agent based on customer responses.
Optimized Call Routing
Intelligent call forwarding directs calls to the most appropriate agent, enhancing customer service efficiency.
Utilizing cloud technology, businesses can easily scale their IVR systems on-demand, avoiding additional infrastructure and costs.
Seamless Call Tracking
Appzo's real-time IVR dashboard enables effortless tracking and monitoring of live calls.
With 100% data security, 99.99% uptime, and affordable plans, Appzo ensures maximum return on investment.
“My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote engineer. I have never had to ask for assistance for over 12 months now”
Dan Gordon
Director, Airlines Inc.
Enable IVR and ACD for your business.
We offer a range of features including interactive voice response (IVR), automatic call distribution (ACD), skills-based routing, intelligent call queuing, and more.
Autocall distribution
Route calls efficiently to the relevant agent, reducing your customer’s wait time.
Virtual receptionist
Reduce long call queue, resolve basic customer queries and help them navigate to the required department
Call monitoring
Monitor live conversations from the dashboard in real-time and intervene to aid agents in urgent or critical discussions.
Missed Call Tracking
Identify the agent who missed the call and access the record directly within CRM.
Call Analytics
Gain insights into trends and customer call patterns, directly from the dashboard to empower data-driven decision-making.
Enable call workflow
Create workflow for each caller to trigger automated emails or WhatsApp messages after the call concludes.
Integrations
Connect your chatbot to your favorite tools like Slack, WhatsApp, Zapier, and more.
Discover a seamless omnichannel solution.
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